Retour la liste des raccourcis et au menu d'échappement
In 2006, a customer satisfaction survey practices was carried out among the main Bouygues Construction companies. It pointed to a number of key themes: more regular deployment of surveys, use of specialist organisations to ensure they are conducted to a professional standard and participants can express themselves freely. The majority of Group companies made this initiative a priority for 2007.
The satisfaction of our customers also involves setting up a continual progress initiative through an integrated Quality-Safety-Environment management system. Bouygues Construction has set itself a target of implementing this across the board. The certification process initiative grew in 2006, particularly for safety and environmental protection.
47% of sales are generated by operating units that have obtained triple certification.
Whenever the terms of the contract so permit, Bouygues Construction suggests pro-environmental design alternatives and incorporates innovative environmental solutions in its bids and construction methods. To enable it to do this, it is progressively producing specific resources to showcase pro-environmental solutions to its customers (surveys, sales kits, etc.).
Customer relations
Foster a trusting relationship with our customers, based on consideration, transparency and innovation.
| Commitments | |
|---|---|
| - Always be available and willing to listen to customers | - Make greater use of customer satisfaction surveys |
| - Do not compromise on competition rules and professional ethics | - Raise managers’ awareness of professional ethics issues |
| - Meet our customers' requirements in terms of Quality, Safety, Environment (QSE) | - Initiate triple certification processes (ISO 9001, ISO 14001, OHSAS 18001) at all operational entities |
| - Propose innovative solutions to customers to meet the expectations of their stakeholders, particularly with respect to environmental protection | - Propose innovative solutions to save energy and raw materials and increase the number of pro-environment design alternatives |
Listening to customers
In 2006, a customer satisfaction survey practices was carried out among the main Bouygues Construction companies. It pointed to a number of key themes: more regular deployment of surveys, use of specialist organisations to ensure they are conducted to a professional standard and participants can express themselves freely. The majority of Group companies made this initiative a priority for 2007.Transparency
In 2006, resources were devoted to raising the awareness of employees with regard to transparency issues, particularly the managers of Bouygues Construction. The Bouygues SA Code of Ethics, which clearly sets out the duty of all employees in terms of ethical behaviour, has been distributed to the entire Bouygues Construction workforce.
Additionally in 2006, 150 managers attended a training seminar organised by Bouygues SA, entitled Values and Ethics, which is intended to inform them of Group orientations and help them develop their own ethical action strategy.
In addition to these tools, employee awareness programmes will be rolled out as of 2007 throughout Bouygues Construction companies, so the message can be conveyed more widely and in greater depth.
Additionally in 2006, 150 managers attended a training seminar organised by Bouygues SA, entitled Values and Ethics, which is intended to inform them of Group orientations and help them develop their own ethical action strategy.
In addition to these tools, employee awareness programmes will be rolled out as of 2007 throughout Bouygues Construction companies, so the message can be conveyed more widely and in greater depth.
Commitment to triple certification
The satisfaction of our customers also involves setting up a continual progress initiative through an integrated Quality-Safety-Environment management system. Bouygues Construction has set itself a target of implementing this across the board. The certification process initiative grew in 2006, particularly for safety and environmental protection.47% of sales are generated by operating units that have obtained triple certification.
Innovation
Whenever the terms of the contract so permit, Bouygues Construction suggests pro-environmental design alternatives and incorporates innovative environmental solutions in its bids and construction methods. To enable it to do this, it is progressively producing specific resources to showcase pro-environmental solutions to its customers (surveys, sales kits, etc.).
Publications